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Student Financial Services Realigned with Enrollment Management

Dear Trinity faculty, staff, and students,

Over the past year, I have worked to make adjustments to the Administrative Structure. Today I want to give you some insights into the Enrollment Management structure we have created, which is led by Vice President Eric Maloof.

When I arrived at Trinity two years ago, we had a separate Office of Admissions, which reported to Academic Affairs, and an Office of Student Financial Services, which reported to Finance and Administration. Admissions, under the leadership of then Associate Vice President Eric Maloof, focused principally on the fundamental task of recruiting the first-year class. Student Financial Services, under the leadership of Assistant Vice President Glendi Gaddis, focused primarily on the financial aspect of a student's enrollment at Trinity.

Over the past two years, I have had the opportunity to talk about the success of Admissions in recruiting our first-year class. There is an untold story about Student Financial Services, a key partner in our recruitment success. Student Financial Services consists of two offices: Financial Aid and Student Accounts. In many universities, these Offices belong to separate departments; students may have the experience of bouncing back and forth between them. Bringing them together into a single unit better serves students, allows the University to coordinate policies and practices efficiently and effectively, and gives better insight into the experience of our students. Both Financial Aid and Student Accounts are key touch points for both entering and continuing undergraduate students as well as our graduate students. I am grateful that Trinity had already undertaken the task of creating this platform for serving our students. I am also thankful for Glendi Gaddis’ compassionate dedication to serving our students and their families and to strengthening Trinity’s effectiveness.

Effective August 1, we will have a robust Enrollment Management structure. Beginning today, both Admissions and Student Financial Services will report to Eric Maloof as the Vice President for Enrollment Management. This new alignment recognizes the philosophy that we need to think strategically about much more than the incoming first-year class to optimize the University, both in terms of serving our students and thinking strategically about the revenue that students provide for their Trinity experiences. The knowledge about our students that circulates through Admissions, Financial Aid, and Student Accounts can provide alignments that:

  • protect or improve student retention and progress toward timely graduation,
  • ensure a smooth flow of data,
  • optimize finite financial aid funds to achieve a stable enrollment and broad access, and
  • allow for more nimble and strategic planning for long-term success.

Bringing together elements from Academic Affairs (Admissions) and from Finance and Administration (Student Financial Services) into a single Enrollment Management entity positions us well for the highly competitive environment we face in the decade ahead.

In my next campus communication, I will provide a more thorough update about the Administrative Audit conducted this past year, the searches underway, and the administrative structure that we are establishing. The alignment of Admissions and Student Financial Services within an Enrollment Management structure brings focused attention to recruitment, retention, progression toward timely graduation, as well as optimization of funding support for students and the efficient use of our financial resources.

Sincerely,

Danny Anderson